RETURN & REFUND POLICY

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At Glamoresy, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may be eligible for a return or refund under the conditions outlined below.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging.
  • The return request must be initiated within 30 days of delivery.
  • The product must be in resalable condition (not damaged, washed, or altered).

We do not accept returns for:

  • Final sale or clearance items
  • Personalized or custom-made items
  • Gift cards and promotional items
  • Hygiene-sensitive products (e.g., undergarments, swimwear, beauty products)

2. How to Initiate a Return

If you meet the return criteria, follow these steps:

  1. Contact Us: Email us at contact@linerorafurniture.com with your order number and reason for return.
  2. Wait for Approval: We will review your request and provide a return authorization if eligible.
  3. Ship the Item: Return the item to the address provided in the return approval email.
  4. Inspection & Processing: Once received, we will inspect the item and process your refund within 3 business days.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

4. Refund Process

Once your return is approved and processed:

  • Refunds will be issued to your original payment method.
  • It may take 5-10 business days for the refund to appear in your account, depending on your bank.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, please place a new order and return the original item following our return process.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement, refund, or store credit based on the situation.

7. Chargebacks & Disputes

If you file a chargeback with your bank without first contacting us, your refund request may be denied. Please reach out to us first so we can resolve any issues promptly.

8. Contact Us

For return and refund inquiries, contact us at:

📍 Company Address:

  • Turkey: Halkapınar Mah. 1203/11 Sk. No: 5-7, İç Kapı No: 72
  • United Kingdom: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

📞 Phone: +90 532 763 05 03
📧 Email: contact@linerorafurniture.com